Refund policy

Custom Products (Non-Returnable)

All custom-made items (including products with personalised names, numbers, logos, or designs) are non-returnable and non-refundable.

As these items are made specifically for you, we cannot accept returns or exchanges unless the item is faulty or incorrect.

If you receive a faulty or incorrect custom item, please contact us within 7 days of delivery with photos and details, and we will resolve the issue as quickly as possible.

Trail Torque Branded Products

Items from our standard Trail Torque branded range (non-custom) can be returned or exchanged.

To be eligible:

Items must be unused and in original condition
Returned within 14 days of delivery
Must include original packaging where possible

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

Refunds will be issued to your original payment method
Please allow 3–5 working days for the refund to process

Exchanges

We are happy to offer exchanges on eligible items (e.g. size swaps), subject to stock availability.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a tracked service, as we are not responsible for lost returns

If you have any issues with your order, please contact us:

Email: contact@trailtorque.co.uk

Phone: 7309 734437